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Title
Text copied to clipboard!Restaurant Phone Host
Description
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We are looking for a dedicated and personable Restaurant Phone Host to manage our phone reservations and customer inquiries. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. As the first point of contact for many of our guests, you will play a crucial role in setting the tone for their dining experience. Your responsibilities will include answering phone calls, managing reservations, providing information about our menu and services, and addressing any customer concerns. You will also be responsible for coordinating with the front-of-house staff to ensure a seamless dining experience for our guests. The successful candidate will be organized, detail-oriented, and able to handle high-pressure situations with grace. Previous experience in a customer service role is preferred, but not required. We offer a supportive work environment, opportunities for growth, and the chance to be part of a dynamic team. If you are passionate about hospitality and enjoy interacting with people, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Answer incoming phone calls promptly and courteously.
- Manage and update reservation system.
- Provide accurate information about menu items and restaurant services.
- Handle customer inquiries and resolve complaints.
- Coordinate with front-of-house staff to ensure smooth operations.
- Confirm reservations and follow up with guests as needed.
- Maintain a clean and organized work area.
- Assist with takeout orders and delivery coordination.
- Upsell restaurant services and special promotions.
- Record and relay messages accurately.
- Monitor and manage waitlists during peak hours.
- Provide directions and parking information to guests.
- Assist with special requests and accommodations.
- Ensure compliance with health and safety regulations.
- Participate in team meetings and training sessions.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Excellent verbal communication skills.
- Friendly and professional phone etiquette.
- Ability to multitask and manage time effectively.
- Strong organizational skills.
- Basic computer skills and familiarity with reservation systems.
- Ability to work in a fast-paced environment.
- Attention to detail.
- Previous customer service experience preferred.
- Ability to handle stressful situations calmly.
- Flexibility to work evenings, weekends, and holidays.
- Team player with a positive attitude.
- Reliable and punctual.
- Ability to stand for extended periods.
- Knowledge of the restaurant industry is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you handled a difficult customer situation?
- How do you prioritize tasks when managing multiple phone calls and reservations?
- What strategies do you use to stay organized in a fast-paced environment?
- How would you handle a situation where a guest's reservation was lost?
- Can you provide an example of how you have upsold a product or service in the past?
- How do you ensure clear and effective communication with your team?
- What do you think is the most important quality for a Restaurant Phone Host to have?
- How do you stay calm and composed during peak hours?
- What experience do you have with reservation systems or similar software?
- How would you handle a situation where a guest has a special request that is difficult to accommodate?